Help, answers and a hand when you need one

There are no accounts to manage and nothing to pay for, so most questions are about how a game works, where your credits went, or why a page looks odd on a particular browser. The guidance below covers almost everything. If it does not, the team is one message away.

Getting started

Confirm you are 18 or over at the age gate, and you are in. Pick a game from the Games page — Swiss Crown Reels for slot-style spins, or Alpine Blackjack Club for cards against the dealer. Each game page explains its controls in plain language, and you start with 1,000 free credits the moment you arrive.

Credits and balances

Your balance is shared across both games and lives only in this browser on this device. A few things worth knowing:

• Running low? Use the Collect free credits button on either game page — it restores you to 1,000 when you dip below 100, or adds 500 otherwise.
• Balance reset to 1,000 unexpectedly? You likely cleared browser data, switched device or opened a private window. Nothing is lost, because credits hold no monetary value.
• There is no way to buy, transfer, withdraw or redeem credits anywhere on the platform.

The full picture lives on the Virtual Credits page.

Something not loading?

North Meadow I runs entirely in your browser with no sign-in, so the usual fixes resolve most display issues:

• Refresh the page, then try a hard reload to clear cached files.
• Make sure JavaScript is enabled — both games need it to run.
• Update to a current version of Chrome, Edge, Firefox or Safari.
• If a game freezes, reload the page; your shared credit balance will still be there.

Contact the team

For anything the pages above do not answer — a bug, a question, or feedback on the games — email support@northmeadowi.com. We read every message and aim to reply within two business days.

Quick answers